Privacy Policy

1. Introduction

REAgent App, LLC ("REAgent App," "we," "us," or "our") operates the REAgent App platform, including our website and mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information You Provide

• Name, email address, and phone number
• Real estate license number and brokerage information
• Account credentials (password is stored as a secure hash)
• Questionnaire responses submitted during buyer onboarding
• Document signatures and signing activity

Information Collected Automatically

• IP address and device/browser information
• Usage data (pages visited, actions taken, timestamps)
• Log data for error tracking and performance monitoring

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Facilitate buyer onboarding, questionnaires, and document signing workflows
• Authenticate your identity and manage your account
• Communicate with you about your account, transactions, and service updates
• Monitor and improve the security, performance, and reliability of our platform
• Comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With transaction participants: Information necessary to complete real estate transactions is shared between buyers and their assigned realtors within the platform.
• Service providers: We use third-party services (e.g., document signing, cloud hosting, email delivery) that process data on our behalf under contractual obligations.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encrypted data transmission (TLS), secure credential storage, access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymized.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your data
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email address below.

8. Third-Party Services

Our platform may integrate with or link to third-party services (such as document signing providers). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

REAgent App, LLC
Email: info[at]reagent.app